Policies

 

We will do everything possible to make your stay most enjoyable. To ensure you will have a very pleasant experience at Riverside Inn Bed and Breakfast, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.

Cancellation Policy

Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. A last minute cancellation gives us little chance of re-booking a room. For this reason we uphold a strict cancellation policy:

Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date.

No-shows are responsible for full payment of their entire reservation.

Should you cancel outside of 10 days prior to arrival, your deposit will be refunded, less a $30/room/night Administration/Re-booking fee.

Cancellations (including changes) made 9 days or less prior to your scheduled arrival forfeit the 50% deposit and if the room is unable to be re-booked, the full reservation value will be charged to the credit card provided at the time of making the reservation. Any and all rescheduled reservations will require the full financial payment by the Guest, and the deposit is not transferrable to another stay. There are no exceptions to this policy including sickness, family emergencies, or weather related issues.

Reservations for Cincy Saver vouchers that are cancelled less than 9 days in advance, forfeit the value of the voucher and becomes invalid.

Individual guests within a group/whole house booking are subject to the terms defined for a whole house rental. If the number of rooms drops below five from a rental that originates as a whole house rental, the group's reservation is still subject to the terms of a whole house booking.

Owner's Rights

Riverside Inn is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind.

Property Issues

Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the guest, including anyone traveling with the guest. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by the Owner/Innkeeper. Robe replacement cost is $125, Slippers $20, and towel replacement cost is $25.

Please report all spills and/or damages to the Innkeeper promptly.

Alcoholic Beverages

The Riverside Inn does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our guests, please drink responsibly. There are several establishments to purchase locally as well. For Special Events hard liquor is not permitted. Wine, Beer and Champaign only are permitted. Riverside Inn and/or employees will not be held responsible for any incidents.

Smoking & Candle Burning

Due to the historic nature of our building, and for the safety and comfort of all of our guests, we do not allow smoking, fireworks or incense/candle burning in any of our guest rooms or on any of the grounds of the Riverside Inn. Inn guests smoking in the house or on the grounds will be charged a minimum $200 fee and up, to return any room to a non-smoking status.

Guests, Children and Pets at the Inn

We cater to the comfort, privacy and security of our registered guests. Guest visitors are only permitted on the property with prior Inn Keeper approval. If you would like to have any non-registered guests join you for breakfast there is an additional charge of $20 per person, and advance notice to the innkeeper is required.

Riverside Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Therefore, it is not an appropriate place for children. Persons not staying overnight at the Inn are will be ted in the house at anytime.

We regret that we are not able to accommodate guest pets. The Innkeepers’ pet is confined to the owners’ quarters.

check-in

Check-In is between 3:00 pm and 7:00 pm. Arrangements for late arrivals should be made in advance with the Innkeeper. Please, no calls or late arrivals after 9:00 out of respect and courtesy of other house guests and our Innkeeper. Early arrivals are discouraged since our small staff is busy turning the rooms over from the previous night to insure everything is ready for your check-in at 3:00, and a $50 fee will be assessed on the final bill for urgency and extra housekeeping preparations related to unexpected arrivals. Please, no early drop-off of bags or in-room items.

Checkout time is at 11:00 a.m. and guests are asked not to linger on the property so our staff can prepare our facilities for incoming guests.

 

pets policy

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Example Policy 3

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